![]() ![]() As nice as it is to understand the reason behind each issue, cardholders would probably prefer some monetary relief, such as a refund. Resolutions typically fall into three categories: explanations, monetary relief, and non-monetary relief. How Did Credit Card Companies Address Customer Complaints? Note that we have excluded the category "Other" where applicable to focus on identifiable issues. Account closure encompasses problems with account closings and cancellations. Complaints Per Billion Dollars Chargedįraud encompasses identity theft, and embezzlement. Capital One and Citibank received nearly 4x as many complaints as Amex and Chase, and about twice the average of the six major credit card companies. Amex and Chase had the happiest credit card customers in 2013: for every billion dollars charged on their cards, customers only complained 2 to 4 times, while at the Capital One and Citibank, there were nearly 11 to 12 complaints for the same amount of spending. We calculated this by measuring how many complaints each company's customers had per billion dollars spent with that company's credit cards, and then ranked them against each other.īased on this, American Express and Chase ranked as the best credit card companies, while Capital One and Citibank scored the lowest out of the six issuers. An issuer with happier customers would hypothetically generate a lower measure of complaints. To determine which company had the most satisfied cardholders, we looked at how many complaints the six largest credit card companies received compared to the volume of business charged on their cards. Measuring Customer Satisfaction With Their Credit Card Company The states with people least likely to complain where North Dakota, Mississippi and Indiana Residents of Washington DC complained the most, with the highest complaints per capita (13 for every 100,000 residents), followed by Delaware (10 per 100,000) and Maryland (7 per 100,000)
0 Comments
Leave a Reply. |